Clerks—Private Sector Award 2020
MA000002 · 80 classifications · ordinary week of 38.00 hours
Classifications
Choose the classification that matches the work you do.
- Call centre principal customer contact specialist
- Call centre principal customer contact specialist
- Call centre technical associate
- Call centre technical associate
- Level 1—Year 1
- Level 1—Year 1
- Level 1—Year 2
- Level 1—Year 2
- Level 1—Year 3
- Level 1—Year 3
- Level 2—Year 1
- Level 2—Year 1
- Level 2—Year 2
- Level 2—Year 2
- Level 3
- Level 3
- Level 4
- Level 4
- Level 5
- Level 5
Junior and apprentice rates
These sit under a classification above. The rate depends on both — a 16-year-old at Level 1 is paid differently to a 16-year-old at Level 3.
- 16 yearsunder Call centre principal customer contact specialist
- 17 yearsunder Call centre principal customer contact specialist
- 18 yearsunder Call centre principal customer contact specialist
- 19 yearsunder Call centre principal customer contact specialist
- 20 yearsunder Call centre principal customer contact specialist
- Under 16 yearsunder Call centre principal customer contact specialist
- 16 yearsunder Call centre technical associate
- 17 yearsunder Call centre technical associate
- 18 yearsunder Call centre technical associate
- 19 yearsunder Call centre technical associate
- 20 yearsunder Call centre technical associate
- Under 16 yearsunder Call centre technical associate
- 16 yearsunder Level 1—Year 1
- 17 yearsunder Level 1—Year 1
- 18 yearsunder Level 1—Year 1
- 19 yearsunder Level 1—Year 1
- 20 yearsunder Level 1—Year 1
- Under 16 yearsunder Level 1—Year 1
- 16 yearsunder Level 1—Year 2
- 17 yearsunder Level 1—Year 2
- 18 yearsunder Level 1—Year 2
- 19 yearsunder Level 1—Year 2
- 20 yearsunder Level 1—Year 2
- Under 16 yearsunder Level 1—Year 2
- 16 yearsunder Level 1—Year 3
- 17 yearsunder Level 1—Year 3
- 18 yearsunder Level 1—Year 3
- 19 yearsunder Level 1—Year 3
- 20 yearsunder Level 1—Year 3
- Under 16 yearsunder Level 1—Year 3
- 16 yearsunder Level 2—Year 1
- 17 yearsunder Level 2—Year 1
- 18 yearsunder Level 2—Year 1
- 19 yearsunder Level 2—Year 1
- 20 yearsunder Level 2—Year 1
- Under 16 yearsunder Level 2—Year 1
- 16 yearsunder Level 2—Year 2
- 17 yearsunder Level 2—Year 2
- 18 yearsunder Level 2—Year 2
- 19 yearsunder Level 2—Year 2
- 20 yearsunder Level 2—Year 2
- Under 16 yearsunder Level 2—Year 2
- 16 yearsunder Level 3
- 17 yearsunder Level 3
- 18 yearsunder Level 3
- 19 yearsunder Level 3
- 20 yearsunder Level 3
- Under 16 yearsunder Level 3
- 16 yearsunder Level 4
- 17 yearsunder Level 4
- 18 yearsunder Level 4
- 19 yearsunder Level 4
- 20 yearsunder Level 4
- Under 16 yearsunder Level 4
- 16 yearsunder Level 5
- 17 yearsunder Level 5
- 18 yearsunder Level 5
- 19 yearsunder Level 5
- 20 yearsunder Level 5
- Under 16 yearsunder Level 5
Penalty and overtime rates
These are stated as a percentage of the ordinary hourly rate — a total, not an addition. 150% means one and a half times the ordinary rate, not the ordinary rate plus 150%.
The Fair Work Commission publishes these by employment type rather than by classification, so find the group that describes your employment. Which group applies to you depends on your employment type, your age and whether you work shifts — this page does not decide that for you.
Casual adult employees other than shiftworkers—ordinary and penalty rates
| Rate | When it applies |
|---|---|
| 275% | Public holiday |
| 225% | Sunday |
| 150% | Saturday |
| 125% | Monday to Friday |
Casual adult shiftworkers—ordinary and penalty rates
| Rate | When it applies |
|---|---|
| 175% | Saturday, Sunday or public holiday |
| 155% | Permanent night |
| 140% | Afternoon and night |
Casual junior employees other than shiftworkers—ordinary and penalty rates
| Rate | When it applies |
|---|---|
| 275% | Public holiday |
| 225% | Sunday |
| 150% | Saturday |
| 125% | Monday to Friday |
Casual junior employees—shiftworkers—ordinary and penalty rates
| Rate | When it applies |
|---|---|
| 175% | Saturday, Sunday or public holiday |
| 155% | Permanent night |
| 140% | Afternoon and night |
Full-time and part-time adult employees other than shiftworkers—ordinary and penalty rates
| Rate | When it applies |
|---|---|
| 250% | Public holiday |
| 200% | Sunday |
| 125% | Saturday |
| 100% | Monday to Friday |
Full-time and part-time adult employees other than shiftworkers—overtime rates
| Rate | When it applies |
|---|---|
| 250% | Public holiday |
| 200% | Monday to Saturday - after 2 hours |
| 200% | Sunday - all day |
| 150% | Monday to Saturday - first 2 hours |
Full-time and part-time adult shiftworkers—ordinary and penalty rates
| Rate | When it applies |
|---|---|
| 150% | Saturday, Sunday or public holiday |
| 130% | Permanent night |
| 115% | Afternoon and night |
Full-time and part-time adult shiftworkers—overtime rates
| Rate | When it applies |
|---|---|
| 200% | Monday to Friday in excess of ordinary daily hours - after 2 hours |
| 200% | Monday to Friday in excess of ordinary weekly hours - after 3 hours |
| 200% | Saturday, Sunday or public holiday |
| 150% | Monday to Friday in excess of ordinary daily hours - first 2 hours |
| 150% | Monday to Friday in excess of ordinary weekly hours - first 3 hours |
Full-time and part-time junior employees other than shiftworkers—ordinary and penalty rates
| Rate | When it applies |
|---|---|
| 250% | Public holiday |
| 200% | Sunday |
| 125% | Saturday |
| 100% | Monday to Friday |
Full-time and part-time junior employees other than shiftworkers—overtime rates
| Rate | When it applies |
|---|---|
| 250% | Public holiday |
| 200% | Monday to Saturday - after 2 hours |
| 200% | Sunday - all day |
| 150% | Monday to Saturday - first 2 hours |
Full-time and part-time junior employees—shiftworkers—ordinary and penalty rates
| Rate | When it applies |
|---|---|
| 150% | Saturday, Sunday or public holiday |
| 130% | Permanent night |
| 115% | Afternoon and night |
Full-time and part-time junior employees—shiftworkers—overtime rates
| Rate | When it applies |
|---|---|
| 200% | Monday to Friday in excess of ordinary daily hours - after 2 hours |
| 200% | Monday to Friday in excess of ordinary weekly hours - after 3 hours |
| 200% | Saturday, Sunday or public holiday |
| 150% | Monday to Friday in excess of ordinary daily hours - first 2 hours |
| 150% | Monday to Friday in excess of ordinary weekly hours - first 3 hours |
What this page does not tell you
It shows published minimum rates. It does not say what you were actually paid, whether your classification is the right one for your duties, how many hours you worked, or whether allowances apply to you.
Classification depends on the duties you perform, not your job title. If the work you do does not match the classification you were told, the rate on this page is not the one to compare against.